You can't answer while you're on a job. Your customer still gets a friendly text from your business asking what they need. They book a time or you get the details, before they call your competitor.
We set up call forwarding that only kicks in when you don't pick up or the line is busy. When you answer, nothing changes.
Within about a minute, your caller gets a text from your business name asking what they need and where they are.
They choose from times on your calendar, or you get a short text summary with their details so you can call back.
Every week, you see the missed calls we caught, the texts sent and the jobs booked.
Short, friendly texts that sound like a real local business, because they come from yours. Every message includes your business name and "Reply STOP to opt out."
Example only: a made-up business showing the style of the conversation.
We learn your services, service area, hours and how you like to book jobs.
We set up your text-back line and test it end to end on our demo line first.
We walk you through "forward when unanswered" on your phone. It works with Rogers, Bell, Telus, Fido, Freedom, Koodo, Virgin and others. You can turn it off any time.
No. Customers keep calling your existing number. We only add a behind-the-scenes line that your phone forwards to when you don't answer.
Some of those tools have their own text-back features. If yours is already turned on, you may not need us, and we'll tell you. If not, we can send booking details to you so you can add them to your system.
The replies are written with AI, but they're short and friendly and follow your rules. You can read every conversation, and you can take over any time by texting or calling the customer yourself.
It depends on your plan. Many plans include call forwarding, but some charge airtime for forwarded calls. We'll check your plan with you during setup.
Turn off call forwarding on your phone. That's it. During the free pilot there's no charge at all.
We set it up on your existing number. If it doesn't help, you turn it off, with no charge.